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Terms & Conditions

Last Updated: 01 August, 2026

Welcome to OuraHaven. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. About Us

Oura Haven is an online retailer offering premium candles, bath & body products, home fragrance, aroma products, and related accessories.

Website: https://ourahaven.com

Email: ourahaven@gmail.com

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding contracts.

3. Products

We make every effort to ensure product descriptions, photographs, colours and specifications are as accurate as possible.

However:

  • Colours may vary depending on your screen or device.
  • Handmade products may vary slightly in appearance.
  • Product sizes and weights are approximate.

These minor variations do not constitute defects.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where required by law unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders where an obvious pricing mistake has occurred.

5. Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order due to:

  • Product availability
  • Payment issues
  • Pricing errors
  • Suspected fraud
  • Violation of these Terms

If payment has already been taken, a full refund will be issued.

6. Payment

We accept secure payment methods available during checkout.

Orders will only be processed after payment has been successfully received.

7. Shipping & Delivery

Delivery times are estimates only and may vary due to:

  • Courier delays
  • Customs procedures
  • Weather conditions
  • Public holidays
  • Circumstances beyond our control

Oura Haven is not responsible for delays once parcels have been handed to the courier.

Risk of loss passes to the customer upon delivery.

8. Returns & Refunds

Our Refund & Returns Policy forms part of these Terms & Conditions.

Please refer to our dedicated Refund & Returns Policy for complete information regarding returns, exchanges and refunds.

9. Product Safety

Our candles, wax melts, reed diffusers and home fragrance products must be used responsibly.

Always:

  • Keep away from children and pets.
  • Never leave burning candles unattended.
  • Burn candles on a heat-resistant surface.
  • Keep away from flammable materials.
  • Follow all product safety instructions.

Oura Haven accepts no liability for damage or injury resulting from improper use of our products.

10. Allergies & Sensitivities

Some bath & body products and fragrance products contain essential oils, fragrances, botanicals or other ingredients that may cause allergic reactions.

Customers are responsible for reviewing ingredient information before use.

Discontinue use immediately if irritation occurs.

If you have known allergies or sensitive skin, perform a patch test before using any cosmetic product.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text

is the property of Oura Haven and may not be copied, reproduced or distributed without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Oura Haven shall not be liable for any indirect, incidental or consequential damages arising from:

  • Use of the website
  • Purchase or use of our products
  • Delays in delivery
  • Temporary website interruptions

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer law.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store and process your personal information.

14. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Distribute malware or harmful software.
  • Copy website content without permission.
  • Interfere with the website’s operation.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices or services provided by third-party websites.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malta.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malta, without prejudice to any mandatory consumer rights under applicable law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Oura Haven

Website: https://ourahaven.com

Email: ourahaven@gmail.com

We aim to respond to all enquiries within 1–2 business days.